FAQ
How can I reach you?
You can email me any time at kiley.granberg@gmail.com or click the "Contact" tab at the bottom of your screen.
Do you accept returns?
Please read the full Return and Refund Policy here.
My jewellery needs to be repaired or it arrived damaged in the mail, what do I do?
Start by sending me a message. I take great pride in my work and will do everything I can to remedy the situation in a timely manner. Most repairs of Kiley Granberg Art Jewellery are completed free of charge.
How long will a repair take?
Depending on the piece, material, and damage, repairs can take 1 to 6 weeks. I will be in clear communication throughout the process and you can always send me a message if you are at all concerned regarding the status of your jewellery.
Do you do repairs on jewellery you didn't make?
Sometimes! You can send me an email at kiley.granberg@gmail.com to start the process. Please include a picture of the piece and a detail of the broken part, also any other pertinent information regarding the material(s), age, and any metal stamps if applicable (ie. 925, 10k, etc) After reviewing your email, I will let you know if I can help or not and make arrangements accordingly. Repair fees are charged at $40/hour (minimum fee of $20).
How do I know my ring size?
What do I do if my ring is too big/too small?
One re-size is included with your purchase of a ring; send me a message to make arrangements. After your initial re-size, subsequent work will be charged at $40/hour (minimum fee of $20).
How do I know how long I want my chain?
Check out the size guide here for a quick reference. But don't forget every body is different so to be sure, measure an existing necklace you like the length of or use a piece of string as a guide. If your desired length is not listed as an option, contact me before placing your order.
How I clean my jewellery?
Silver will naturally tarnish (oxidize) over time. Environmental conditions such as humidity, body products, and chlorine will affect how quickly a piece tarnishes. When not being worn, store jewellery in an airtight bag away from humid environments. (Not in the bathroom!)
For pieces with a satin finish, give it a gentle scrub with an old toothbrush and a small amount of toothpaste. Be sure to rinse it well and pat dry.
For high polish pieces, I recommend purchasing a soft silver polishing cloth (available at most jewellers). Gently rub the surface in a small circular motion to remove tarnish then give it a warm wash with mild dish soap, rinse well, and pat dry with a soft cloth.
For stubborn tarnish, try a store-bought silver polish and follow the directions on the package. If polish or gunk gets stuck in the cut lines, use a piece of floss to remove it. Rinse well and pat dry.
I also offer complimentary cleaning and re-finishing, just pay the shipping. Message me for details.
Where do you get your metal?
Most of my sterling silver is sourced from Umicore in Markham, Ontario. They are a global leader in environmental and social sustainability while maintaining a "closed loop" approach to resources by developing complex recycling and by-product recovery. Silver is recovered from the residues of copper, nickel and lead refining processes. It is also recycled from jewellery, industrial, and electronic scrap. Umicore has been ranked in the top 10 of the World's 100 Most Sustainable Corporations for several years running by the Corporate Knights.
Gold is purchased through Hoover & Strong, a family run refinery in Virginia known for its exceptional environmental practices. All gold is Harmony SCS Certified precious metals, which ensures all metal is 100% recycled and refining practices exceed all local, state, and federal environmental regulations.
Do you do wholesale or consignment?
Yes! Contact me to start the conversation.